The following information establishes the general conditions of sale defined by the company ORIME, Lda and the people who wish to make purchases on the orime.pt website. These general conditions govern all the steps necessary to carry out as defined in subparagraph c) of article 3 of Decree-Law no. 24/2014, of 14 February. These conditions may be changed without prior notice. We recommend that you consult this page whenever you intend to make a purchase on the site.
​
1. ONLINE STORE
The orime.pt online store is managed by ORIME, Lda, headquartered at Rua Padre Cruz 147 4050-220 Porto in Portugal, registered at the Commercial Registry Office of Porto with the unique registration number and legal person 516716611.
​
If you have any questions or complaints about this site, you can contact ORIME via the email info@orime.pt
​
2. CUSTOMER ACCOUNT
To buy in the online store it is necessary to register as a customer, filling in the fields of the form with the information indicated as mandatory and defining an access password.
​
The customer account can be created at any time, up to the finalization of the order. The personal data provided will be treated in accordance with our Privacy Policy. Access as a registered customer is done using your e-mail address and the password you have chosen. In your personal area you can consult and change your personal data and access information about orders placed.
​
3. HOW TO BUY
To buy a product in the online store, you must add the desired item to the shopping cart, choosing the desired quantity and clicking on the “Add” button. When you want to place an order, you must access the shopping cart by clicking on the respective icon and verify that the products available in the cart are the ones you actually want to buy. This page will then show the image of the items, their designation, the quantity, the unit price with VAT and the total price of the order in euros, with taxes included.
​
On the “Checkout” button you will have access to the page where you can fill in the forms with your personal information and options regarding delivery, invoicing and payment method and create your customer account. If you have already created the account before, you must verify that your personal information is correct and up to date, and you can change or correct the data presented. At that time, the cost of transport will be added to the account and the VAT will be broken down.
​
Before placing the order, you must also confirm that you accept these General Sales Conditions by ticking the corresponding box on the form. Once you have verified that the information is all correct, you can complete the purchase by clicking on the “Place your order” button. If you notice an error in your order or in the data you have entered after making the payment, you should contact our customer service via the email info@orime.pt and request its correction.
​
4. PRICES
On the product pages, prices are shown in euros, with all taxes and fees included, namely VAT, at the normal rate in force. Delivery charges are added at checkout, before order validation. You can consult the delivery costs applicable to your region under these conditions.
​
The prices and specifications of the products presented in the online store are subject to change without notice. These changes will only apply to orders placed after the publication of the new prices and specifications, and will not be extended to orders that have already been completed and confirmed.
​
ORIME makes every effort to verify that all prices, images, product descriptions and respective characteristics presented on the website are correct. Because the possibility of error cannot be completely ruled out, prices are rechecked during the order processing process. The Online Store is not obliged to supply a product that has a wrong price, even after an order confirmation email has been sent, if the price error is obvious and unambiguous and if it could have been recognized by the Customer, in reasonably, as being an incorrect price. Buyers are responsible for any applicable customs fees and import taxes.
​
5. PAYMENT AND ORDER
Payment will be made at the end of the purchase process and will be an essential condition for the formalization of the order. The online store accepts payments by PayPal, Multibanco, MBway, Payshop and Visa. Even if you don't have a PayPal account, you can pay through the PayPal system as long as you have a valid credit card. If you choose Multibanco or MBway, you will receive the necessary references by email and you must pay for your order within a maximum period of 3 working days. If we do not receive payment within this period, the order will be cancelled. After confirmation that the payment has been made, Orime will provide you with the order details. If you do not receive this message within 24 hours on working days, or 72 hours in the case of orders placed on weekends and holidays, we recommend that you contact our customer service via the email info@orime.pt to check if there was a problem with communications or an error in the email you provided to us.
​
This message confirming receipt of the order does not imply an immediate acceptance of the order by ORIME. Acceptance takes place only after the online store verifies that payment has been received and that the product is in stock and will be confirmed by a new email message, in which it will indicate that the order has been sent or that it is available for delivery. The purchase invoice will be issued after payment confirmation and will be sent with the order.
​
6. DELIVERY
ORIME makes national and international deliveries. The cost of transport will be indicated at the time of delivery. The order will be delivered by carrier to the address indicated by the Customer, on working days, at the time defined by the type of transport chosen, and a person who can receive it must be present. The expected delivery date and the code that allows tracking the order during transport will be indicated by the online store in the dispatch confirmation email. The courier delivery method only allows shipping to physical addresses. Therefore, purchases made in the online store cannot be delivered to PO Boxes, PO boxes or military bases.
​
In the event that the carrier is unable to deliver, as no one is at the address to receive it, you will be informed by email that your order has been forwarded to the carrier's collection point closest to your address. If you do not pick up the order within the period indicated by the carrier, the order is returned to ORIME, which will reimburse you for the amount paid by bank transfer, less delivery and return costs.
​
We recommend that you carefully check that the data relating to the delivery address of the order are correct and complete. ORIME will not assume any responsibility for any delay or impossibility of delivering the order, if these data are wrong or incomplete. For each order, the Customer will be informed of the expected delivery date in the order confirmation email. The maximum period will not exceed, in any case, 30 working days from the date of sending this message.
​
On the detail page of each product, information about its availability will be displayed. If the product you wish to order is not available in the online store, we suggest that you contact ORIME, via the email info@orime.pt, to find out if the stock will be replenished and the expected period.
​
Despite the online store's efforts to deliver orders on time, delays may occur due to unforeseen circumstances and problems in the delivery area or, in the case of the Islands, irregularities in connections. If the online store cannot meet the delivery date for reasons beyond its responsibility, we will inform you of this circumstance, giving you the choice between keeping your order with a new delivery date or canceling the order. with full refund of the amount paid, without prejudice to all other rights that you may have under the terms of the applicable legislation.
​
The delivery of the order is considered carried out when the products are received at the agreed delivery address. When you receive your order, you must check the packaging for any significant defect caused by transport. If this happens, you must ask the carrier's employee to record this occurrence on the delivery sheet. Only then will the online store be able to hold the carrier responsible for any damage to the part caused by transport.
​
If you receive a wrong product due to a fault attributable to the online store, you must inform ORIME via email info@orime.pt to request the collection of the item to be returned and schedule the delivery of the correct product, which will be done at no additional cost. Orime is not responsible for delays due to customs.
​
7. RIGHT OF RESOLUTION
In accordance with Portuguese legislation, the consumer Customer has the right to terminate the contract of sale entered into, without giving any reason, within 14 days from the day following the day on which he receives the order. If you wish to exercise this right, you must inform the online store of your decision to terminate the contract within 14 days, via the email info@orime.pt or by letter sent to ORIME's headquarters, indicating the name of the product and the invoice number. If you communicate your decision by email, you will be sent, also by email and without delay, a notice confirming receipt of the request for resolution. The item to be returned must be sent, with a copy of the invoice, to the headquarters of the online store, at the following address:
​
ORIME
Travessa de Recarei, nº144,
Fraction K
4465-730 Leça do Balio, Portugal
​
Returning the product to the online store is at your own risk, which means that you will have to choose the transport that you consider most appropriate and bear the respective costs. The online store is not responsible for loss, damage or delays that occur during the transport contracted by you for the return. The returned item must be in perfect condition, complete, in the original packaging, if any, and with the warranty seals intact.
​
If you terminate the contract in the terms indicated above, the online store will refund you the amount paid for the purchased product, within 14 days from the date on which you are informed of the decision to terminate the contract. Refunds will be made using the same payment method you used for the original transaction. However, this will be withheld until the product has been received and verified by the technical services of the online store.
​
If the product is not in the conditions indicated above, it will be sent back to your address, accompanied by a copy of the evaluation carried out by the ORIME team and, in this case, the amounts paid will not be refunded.
​
8. WARRANTY
If, after delivery, you find that any of the items is damaged, you should contact ORIME via the email info@orime.pt indicating the purchase invoice number, a description of the problem and, if applicable, attaching images of the packaging as received. and articles, so that we can assess the situation and propose a solution. If ORIME concludes that the product is really damaged, it will offer to replace it with an identical product, if it is still available in the online store's stock, or to terminate the contract with a refund of the amount paid, whichever is more reasonable. , within the limits imposed by good faith, good customs or the social or economic purpose of that right. ORIME undertakes to carry out the replacement or refund, in whole or in part, within a maximum legal period of 30 days after the Customer's communication or receipt of the product at its headquarters, as applicable.
​
9. CUSTOMER SUPPORT
If you have any questions or complaints, you can contact the online store via the email address info@orime.pt
The online store also has an Electronic Complaints Book, accessible at https://www.livroreclamacoes.pt/inicio
 
10. CIVIL RESPONSIBILITY
The online store is not responsible for any damages, direct or indirect, of the Customer or third parties, resulting from the use of the products sold.
​
11. APPLICABLE LAW
The contracts entered into by the online store under the terms of these General Sales Conditions are governed and must be interpreted in accordance with Portuguese legislation. For the resolution of any dispute arising from the interpretation or performance of this contract, the Portuguese Courts will be exclusively competent. In the event of a consumer dispute, the consumer Customer may use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/